Access to professionals
Professional Support Access: Find and Connect with Qualified Professionals
Families raising neurodivergent children often struggle to find the right care—people who understand the nuances of their child’s needs, who are reliable, trained, and available when needed. The Professional Support Access feature bridges that gap by allowing qualified professionals to list their services on the platform and seamlessly connect with families looking for targeted support.
Whether it’s a speech therapist, occupational therapist, respite carer, or specialised educator, professionals can create a profile showcasing their qualifications, services, availability, and rates. Parents can browse, filter by location, and contact professionals directly within the app. Every provider is thoroughly vetted to ensure trust and quality.
CareConnect’s booking and payment system is built in, meaning families and providers can confirm sessions, reschedule, or cancel as needed—all without leaving the app. The platform supports secure payments and has built-in policies to manage cancellations, changes, or disputes fairly. This ensures both carers and providers are protected and expectations are clear.
Feedback matters too. CareConnect offers a thoughtful, two-way review system that includes public reviews and private feedback, fostering honesty while maintaining respect. This system supports both user growth and accountability without fostering negativity.
What makes this feature especially useful is the inclusion of income tracking and reporting tools for professionals. Carers and therapists can easily download monthly or annual income summaries—handy for self-employed professionals or those needing documentation for tax or funding purposes.
Why this matters: For families, this feature means no more scrolling through outdated directories or relying on word-of-mouth. It’s a centralised, trustworthy space to find the right person at the right time. For professionals, it’s a flexible, targeted way to reach clients who need their services most—while cutting out admin time and uncertainty.
Real impact: By offering a platform where both sides are empowered—parents with access, providers with visibility—we are creating an ecosystem of trusted care. This reduces the stress of searching, builds long-term care relationships, and helps children get the targeted support they deserve, faster.